Back to Careers


Employment Type: Full-Time
  • Lancaster County
Program/Department: Substance Use Disorder Outpatient Services


As Director of the Substance Use Disorder (SUD) department, you will be leading and supervising a team of passionate clinical, medical, and administrative professionals to address substance use disorders in our communities. The SUD Director is responsible for providing oversight, management, and support to ensure efficient and effective daily operations. As the SUD Director, you will participate in development and execution of the corporate strategic plan and act as the primary source of communication between the Chief Executive Officer and your team. The SUD Director will champion to the vision and mission of TW Ponessa & Associates Counseling Services, Inc. and ensures the staff does the same.

Essential Functions:

  • Cultivate a positive work environment and culture that empowers staff and consumers..
  • Supervise the Clinicians and Care Coordinators working in the SUD department..
  • Identify staff training needs, organize and/or conduct in-person trainings as necessary in conjunction with TWP training requirements.
  • Ensure clean, safe work environment and compliance with fire and safety regulations, review of monthly safety checks with with property management.
  • Work with the Chief Executive Officer to ensure policies conform to regulations of governing bodies and ensure all policies and procedures are followed.
  • Establish and maintain proficient understanding and application of State Licensure Standards, 42 CFR and HIPAA standards and Company policies.
  • Participate in the development of an annual budget, responsible for achieving revenue target, census goals, and controlling expenses.
  • Own the relationship with other departments within TW Ponessa & Associates, working closely with the Medical Department regarding MAT services.
  • Facilitates site visits by licensing and accreditation officials.
  • Collaborate with the CEO to develop and implement performance and process improvement plans in response to licensing audits, accreditation surveys, internal quality management activities and critical incidents as needed.
  • Protect and uphold the organization’s integrity by monitoring contracts, funding sources regulations and deliverables and commitment to community stakeholders.
  • Experience in managing a budget.
  • Thorough knowledge of Federal and State regulations pertaining to DDAP
  • Willingness to be flexible in adjusting to new and changing situations
  • Proficiency in Microsoft Office products; knowledge of Google Drive (preferred)
  • Excellent Organizational Skills required
  • Provide clinical direction and leadership.
  • Direct crisis intervention efforts and intervene as required.
  • Responsible for hiring staff.
  • Review caseloads regularly to ensure appropriate utilization of services.
  • Develop and implement operating policies and procedures for the SUD department..
  • Ensure that procedures and workflow are consistent with organizational objectives, treatment protocols, regulations and standards of care.
  • Ensure that operations conform to established environmental, safety and DDAP requirements.

Other Functions:

Performs other functions and tasks as assigned.


  • Master’s Degree, or higher, from an accredited college with a major in medicine, chemical dependency, psychology, social work, or counseling.
  • Minimum of two (2) years’ experience in a human service agency, preferably in the SUD setting
  • Minimum of two years supervisory experience.
  • Possess a strong understanding and experience in clinic substance abuse treatment including best/promising practices and state and federal regulations
  • Ability to demonstrate and adhere to ethical conduct
  • Minimum of 2 years of experience creating and managing efficient and effective treatment services/program planning


Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, or kneel. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 6 p.m.

Travel: Up to 50% travel is required which includes local travel to other offices.

How to Apply for Employment

Interested applicants should submit the following documents:

Please email your coverletter and resume to: or mail/fax to:
TW Ponessa & Associates Counseling Services, Inc.
410 N. Prince St.
Lancaster, PA 17603
(717) 735-1901

Send questions to: